Delivery & Refund Policy

Because we’re a broker, your card is authorized at checkout and only charged when a yard confirms. That single fact shapes every policy below.

Delivery windows

Most orders arrive within 24–48 hours of a yard confirming. The window is set by the serving yard and shown on your order page. Weather and equipment can move it; we’ll tell you if it does.

Cancellations

• Before a yard is dispatched — cancel any time, the hold is released, you pay nothing.
• After a yard confirms — the material has been allocated and may already be loaded. Contact us right away; whether a charge stands depends on the yard’s status.

Short loads

If a yard delivers less than you ordered, we charge only for what was delivered. If you believe a load was short, tell us within 48 hours and we’ll verify with the yard’s scale ticket.

Refunds

• An uncaptured hold is released, not refunded — nothing was charged, and it drops off your statement in a few days.
• A captured payment is refunded to the original card. Refunds post within 5–10 business days.

Problems

Wrong material, a missed window, or damage in delivery — contact us with your order number and we’ll make it right with the yard.